frequently asked questions

What is your "onhold" service?

First, our service is not an answering machine for after hours nor is it voice mail. It runs 24 hours a day and is there to augment your customer service when you have to put someone onhold.

Second, Onhold music and messages provide several services. They let your callers know you haven’t hung up on them and instead of putting them on “ignore,” there is soft music and a friendly voice to let them know they are onhold.

Music and messages make the hold time go by faster. Nationwide the average hold time is about 37 seconds. Callers think that they are onhold a minute and twenty seconds. That’s the only figure that counts. If you’d like to test this, call your number and ask to be placed onhold for 37 seconds. See how long you think it is.

Our customized music and messages allow you to provide your callers with a wealth of information about your business and services while they are onhold.

The bottom line is customized onhold music and messages give you an edge over your competitors and turn a negative into a positive resulting in a more receptive and informed customer when you do pick up the phone.

   • What is your "onhold" service?
   • What can onhold music and messages do for my business?
   • But we don’t put our callers onhold.
   • How long does it take to get your service?
   • I don’t have time to write the messages.
   • I don’t know what I would tell my customers.
   • What if I have forty things to tell my customers?
   • How fast could you respond if I had an emergency?
   • How many messages do I get?
   • What will the first message be?
   • We had onhold messages once, but it didn’t work out.
   • Do you do anything special for the holidays?
   • We have a radio onhold and we’re satisfied with that.
   • Will your system work with my phone system?
   • We already have music and message onhold capability in our phone system.
   • How will I know when to change the messages?
   • Do you use digital equipment?
   • Do I have a choice on voices?
   • What if I don’t like the music you have?
   • Can I have Willy Nelson?
   • You need onhold messages if...
   • What subjects can the Good Impressions staff create customized onhold messages for?