frequently asked questions

What can onhold music and messages do for my business?

Onhold music and messages can increase your profits by directing customers' attention where you want it.

Onhold music and messages enhance customer service by letting your callers know you haven’t hung up on them. Potential customers who hang up out of frustration when placed on WHAT THEY PERCEIVE to be lengthy onhold waits, turn around and call the competition. Maybe you’ve done that.

Onhold music and messages save time and money by answering some customer questions so they don’t need to use the time of the receptionist or operator. You can tell them directions, hours and fax number among othe things.

Onhold music and messages can help you provide the image you want customers to have of your practice.

   • What is your "onhold" service?
   • What can onhold music and messages do for my business?
   • But we don’t put our callers onhold.
   • How long does it take to get your service?
   • I don’t have time to write the messages.
   • I don’t know what I would tell my customers.
   • What if I have forty things to tell my customers?
   • How fast could you respond if I had an emergency?
   • How many messages do I get?
   • What will the first message be?
   • We had onhold messages once, but it didn’t work out.
   • Do you do anything special for the holidays?
   • We have a radio onhold and we’re satisfied with that.
   • Will your system work with my phone system?
   • We already have music and message onhold capability in our phone system.
   • How will I know when to change the messages?
   • Do you use digital equipment?
   • Do I have a choice on voices?
   • What if I don’t like the music you have?
   • Can I have Willy Nelson?
   • You need onhold messages if...
   • What subjects can the Good Impressions staff create customized onhold messages for?