frequently asked questions

But we don’t put our callers onhold.

Most businesses try not to put their callers onhold. In fact, if you have voice mail you may think you don’t put customers onhold at all, but that’s probably not true. When a caller reaches the person he or she wants to talk to, there is a possibility he or she is put onhold there.

If you put just one person onhold per half hour, and that is a very low rate, you would put 80 people onhold in a week or 320 a month or 3,840 per year!

   • What is your "onhold" service?
   • What can onhold music and messages do for my business?
   • But we don’t put our callers onhold.
   • How long does it take to get your service?
   • I don’t have time to write the messages.
   • I don’t know what I would tell my customers.
   • What if I have forty things to tell my customers?
   • How fast could you respond if I had an emergency?
   • How many messages do I get?
   • What will the first message be?
   • We had onhold messages once, but it didn’t work out.
   • Do you do anything special for the holidays?
   • We have a radio onhold and we’re satisfied with that.
   • Will your system work with my phone system?
   • We already have music and message onhold capability in our phone system.
   • How will I know when to change the messages?
   • Do you use digital equipment?
   • Do I have a choice on voices?
   • What if I don’t like the music you have?
   • Can I have Willy Nelson?
   • You need onhold messages if...
   • What subjects can the Good Impressions staff create customized onhold messages for?