frequently asked questions

We have a radio onhold and we’re satisfied with that.

Do all your customers like YOUR choice of music? Does the station sometimes float off frequency so the music is blurry and full of static? Do your employees change the frequency to a station of their choice? Do your competitors advertise on the station playing on your onhold button so your customers hear their ads while onhold for you?

Also, there are two organizations (ASCAP and BMI) that randomly call businesses to find those playing a radio. Then they tell you to either stop playing the radio or pay them fees to do so. Believe it or not, you do not have the right to play a radio over your hold button without paying for it.

   • What is your "onhold" service?
   • What can onhold music and messages do for my business?
   • But we don’t put our callers onhold.
   • How long does it take to get your service?
   • I don’t have time to write the messages.
   • I don’t know what I would tell my customers.
   • What if I have forty things to tell my customers?
   • How fast could you respond if I had an emergency?
   • How many messages do I get?
   • What will the first message be?
   • We had onhold messages once, but it didn’t work out.
   • Do you do anything special for the holidays?
   • We have a radio onhold and we’re satisfied with that.
   • Will your system work with my phone system?
   • We already have music and message onhold capability in our phone system.
   • How will I know when to change the messages?
   • Do you use digital equipment?
   • Do I have a choice on voices?
   • What if I don’t like the music you have?
   • Can I have Willy Nelson?
   • You need onhold messages if...
   • What subjects can the Good Impressions staff create customized onhold messages for?