frequently asked questions

Will your system work with my phone system?

About 85 percent of all phone systems are already set up for customized on hold music and messages. Ten percent require your phone vendor to make a minor change. We either install the system for you, walk you through it or coordinate with your phone vendor if necessary. Five percent of all phone systems won’t allow on hold music and messages, however a new device is just coming on the market that will allow almost every phone system, and offices without systems but several phones, to have on hold.

   • What is your "onhold" service?
   • What can onhold music and messages do for my business?
   • But we don’t put our callers onhold.
   • How long does it take to get your service?
   • I don’t have time to write the messages.
   • I don’t know what I would tell my customers.
   • What if I have forty things to tell my customers?
   • How fast could you respond if I had an emergency?
   • How many messages do I get?
   • What will the first message be?
   • We had onhold messages once, but it didn’t work out.
   • Do you do anything special for the holidays?
   • We have a radio onhold and we’re satisfied with that.
   • Will your system work with my phone system?
   • We already have music and message onhold capability in our phone system.
   • How will I know when to change the messages?
   • Do you use digital equipment?
   • Do I have a choice on voices?
   • What if I don’t like the music you have?
   • Can I have Willy Nelson?
   • You need onhold messages if...
   • What subjects can the Good Impressions staff create customized onhold messages for?