frequently asked questions

How will I know when to change the messages?

You will be assigned to one of our staff members and that person will call you several weeks before a copy change is scheduled. He or she will ask you what messages you want to change. We'll write new copies for your approval and then produce the new messages. We also call about every three weeks and ask to be placed onhold to perform a quality check. If we find any problems, we notify you immediately.

   • What is your "onhold" service?
   • What can onhold music and messages do for my business?
   • But we don’t put our callers onhold.
   • How long does it take to get your service?
   • I don’t have time to write the messages.
   • I don’t know what I would tell my customers.
   • What if I have forty things to tell my customers?
   • How fast could you respond if I had an emergency?
   • How many messages do I get?
   • What will the first message be?
   • We had onhold messages once, but it didn’t work out.
   • Do you do anything special for the holidays?
   • We have a radio onhold and we’re satisfied with that.
   • Will your system work with my phone system?
   • We already have music and message onhold capability in our phone system.
   • How will I know when to change the messages?
   • Do you use digital equipment?
   • Do I have a choice on voices?
   • What if I don’t like the music you have?
   • Can I have Willy Nelson?
   • You need onhold messages if...
   • What subjects can the Good Impressions staff create customized onhold messages for?