frequently asked questions

The Good Impressions writing staff can create customized onhold messages about any of these subjects....

your hours
location and directions
fax number
other locations
items on sales
your lesser known products and services
new products and services you are introducing
employee of the month or quarter
customer service information
upcoming company events
local events your company is sponsoring or participating in
testimonials from customers
your staff has special training or skills
you have mobile service units
you accept credit cards or customers can set up accounts
maintenance tips, health tips, consumer tips
guarantee and warranty information
seasonal items or promotions
holidays you are closed
you have convenient parking
mailing instructions
open house coming up
manufacturers reps coming to town to assist customers
you have a great service department
how long you’ve been in business
free delivery
your slogan
free estimates
you take trade ins and have used equipment for rent or sale
different phone number for billing questions
lease versus buy
special financing available
free installation
....and just about anything else you want to tell your customers.

   • What is your "onhold" service?
   • What can onhold music and messages do for my business?
   • But we don’t put our callers onhold.
   • How long does it take to get your service?
   • I don’t have time to write the messages.
   • I don’t know what I would tell my customers.
   • What if I have forty things to tell my customers?
   • How fast could you respond if I had an emergency?
   • How many messages do I get?
   • What will the first message be?
   • We had onhold messages once, but it didn’t work out.
   • Do you do anything special for the holidays?
   • We have a radio onhold and we’re satisfied with that.
   • Will your system work with my phone system?
   • We already have music and message onhold capability in our phone system.
   • How will I know when to change the messages?
   • Do you use digital equipment?
   • Do I have a choice on voices?
   • What if I don’t like the music you have?
   • Can I have Willy Nelson?
   • You need onhold messages if...
   • What subjects can the Good Impressions staff create customized onhold messages for?