Our Onhold music and messages provide several services. They let your callers know you haven’t hung up on them and instead of putting them on “ignore,” there is soft music and a friendly voice to let them know they are on hold.

Music and messages make the hold time go by faster. Nationwide the average hold time is about 37 seconds. Callers think that they are on hold a minute and twenty seconds. That’s the only figure that counts. If you’d like to test this, call your number and ask to be placed on hold for 37 seconds. See how long you think it is.

Our customized messages allow you to provide your callers with a wealth of information about your business and services while they are on hold.

Our Onhold service is not an answering machine for after hours nor is it voice mail. It runs 24 hours a day and is there to augment your customer service when you have to put someone on hold.

The bottom line is customized on hold messages give you an edge over your competitors and turn a negative into a positive resulting in a more receptive and informed customer when you do pick up the phone.